FREQUENTLY ASKED QUESTIONS

Here you will find our most frequently asked questions by customers. If you do not find the answer to your question below please contact us.
 

How can I return an item?
You can return an item in store within 28 days of purchase, as long as it is in its original condition. Please bring your receipt or sales invoice with you as proof of purchase.

Your return will be processed in approximately 7 working days. We are unable to offer refunds or to exchange products that have been cut to size, made to measure or mixed to your individual requirements.

What should I do with a faulty item?
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

Call our team to arrange a return, with proof of purchase and the credit or debit card used for payment or you may be declined a refund or exchange.

What payment options do you take?
You can pay online using Visa Debit, Visa Credit, MasterCard and Maestro. 

Are my details stored securely?
Your name, address, telephone number and email address are stored securely on our server.

We do not store any card details, payments are processed securely via SagePay.

Do you offer trade discounts?
Please send your query to info@woodlandsdiy.com and we will get in contact with you.

Do you have UK wide stores?
We currently have one retail store based in West Yorkshire - Woodlands DIY, Station Yard, Station Road, Horsforth, Leeds, LS18 5NZ.