Frequently Asked Questions

Do you have nationwide stores and where are they located?
 

• We currently have one DIY Store located in West Yorkshire at the address below:
  
  Woodlands DIY Store
  Station Yard, Station Road
  Horsforth
  Leeds
  LS18 5NZ

What are your Opening Hours?
 

• Mon-Fri - 7:00am – 5:00pm

• Sat -  8:00am – 4:45pm

• ​Sun - 9:00am – 2:45pm

​Do you offer online shopping and delivery?
 

• Yes, we provide a Click & Collect service and have options for Home Delivery.

• Please browse our website where you can place an order by adding your chosen items to the basket and proceeding to the checkout.
   

What payment methods do you accept?
 

• In store we are able to accept cash payment, payments via credit or debit card and various mobile payment options such as Apple Pay.

• You can pay online using Visa Debit, Visa Credit, MasterCard and Maestro.

• Unfortunately, we do not accept American Express
   

Can I return or exchange items if I change my mind?
 

• We do accept returns and exchanges withing 28 days of purchase, provided the item is in its original condition and you have proof of purchase. 

• Please see our Returns policy for further detail.
   

Do you offer any warranties on your products?
 

• Many of our products are supplied with manufacturer warranties. Please check the product details or Contact Us for specific warranty information. 
   

Can I request a special order if you don't have a specific item in stock?
 

• Yes, we can often special order items that are not in stock. Please inquire with our staff, and we will do our best to assist you.
   

Are there any discounts or loyalty programs available?
 

• We offer a 10% discount to trade and account customers.

• To apply for a trade account, please contact our sales team on 0113 2580240 or email us at info@woodlandsdiy.com
   

How do I contact your customer support?
 

• You can reach our customer support team by calling us  on 0113 2580240 or emailing us at info@woodlandsdiy.com
   

Do you offer bulk purchasing for contractors or businesses?
 

• Yes, we offer special pricing and services for contractors and businesses. Please contact our sales team on 0113 2580240 or email us at info@woodlandsdiy.com for quotes and enquiries.
   

If you have any other questions or need assistance, please don't hesitate to get in touch with us.