Woodlands DIY ("Woodlands DIY", "we" or "our") takes the privacy of its customers' data very seriously.

This policy (together with our Cookie Policy below and our Website Terms of Conditions as well as any other documents referred to in these) sets out the basis on which any data we collect from you, or that you provide to us, will be processed by us when you use our websites, contact us electronically, or contact us by telephone.

By making a purchase of goods or services from Woodlands DIY, or providing your contact details to us in store, visiting, placing an order or by communicating with Woodlands DIY online or by telephone you are accepting and consenting to the practices described in his policy.

What Information Does Woodlands DIY Collect?

In general, you can visit Woodlands DIY’ sites without telling us who you are or revealing any personal information about yourself. In operating our site and our telephone services, Woodlands DIY may, however, collect and process the following data about you:

Information you give to Woodlands DIY

You may give us information about you by filling in forms on our site, in store, by communicating or corresponding with us by phone, e-mail or otherwise, when you use our telephone services, search for a product, place an order, submit reviews / images, participate in discussion boards or other social media functions on our site or blog or hosted by us, enter a competition, promotion or survey, request a call back from one of our advisors, when you speak to an advisor, when you report a problem with our products and services.

The information you give us may include your name, address, e-mail address, phone number, financial and credit card information.

Please note that your telephone calls with us may also be recorded for training and quality control purposes.

Information Woodlands DIY collects about you

During each of your visits to our sites, any communications with us, or use of our telephone service we may automatically collect the following information: o The telephone number which you use to call us from;
  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, the country, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our sites (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), methods used to browse away from page, and any phone number used to call our customer service number.

Information Woodlands DIY receives from other sources

We may also collect information about you from other sources, and combine this with information we hold about you - including where:
  • We communicate with members of your family or your household in relation to provision of our services or products (for example, to arrange for delivery);
  • Our trusted partners have collected information about you, and you have consented to disclosure to us. For example, we may match your records with a list of email addresses provided to us by a third party;
  • Information is available about you publicly or is aggregated or anonymised by a third party. For example, we may apply demographic analysis of your postcode such as average household size, and average income, and the general location;
  • You provide information to us through your use or interaction with our social media channels.

Sensitive Personal Data

Unless we make it clear or otherwise, our policy is not to ask for any sensitive personal data. We or our service providers may require certain sensitive data to process your order or deal with your enquiries. For example; if you have special requirements for delivery or are exempt from VAT, we may require data relating to your physical or mental health to make the arrangement requested by you.

If you choose to provide this sensitive personal data to us as part of a service (where such information has been requested and the reasons for that discussed with you) or for any other reason, this will mean that you have given (and we accept) your explicit consent for us to use that information for the reasons described in this Privacy Policy, or as explained at the time you provide that information to us.

How We Protect your Personal Data

We know how much data security matters to all our customers. We will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption.

We regularly monitor our system for possible vulnerabilities and attacks.

Information about other people

If you provide information to us about any person other than yourself, you must ensure that they understand how their information will be used and that they have given their permission for you to disclose it to us and for you to allow us to use it.

How your personal information is used

The information that we collect and store relating to you is primarily used to enable us to provide our products and services to you. In addition, we may use the information for the following purposes:

Information you give to Woodlands DIY - We will use this information to carry out our obligations arising from any contracts entered between you and us and to provide you with the information, products and services that you request from us.

Other ways your information may be used:
  • We may use your personal data to contact you with information about other goods and services.
  • To notify you about changes to our products and services
You can opt out or unsubscribe from receiving this information at any time.

Disclosure of Information

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information, we may be obliged to do so.

Unless we have your express consent, we will only disclose personal data to third parties as set out in this Privacy Policy or if this is required for completing your order or enquiry (e.g. a delivery company).

Except with your permission, or as set out in this Privacy Policy, we do not sell, rent or trade your personal information to third parties for marketing purposes.

The data that we collect from you is processed by staff who work either for us or for one of our service providers. Such individuals or organisations may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. Where your personal information is disclosed to any of our service providers for these purposes, they will only have access to the information needed to perform their functions, and our contractual agreements with them do not permit them to use your personal information for their own purposes. We also take steps to help ensure that they will process it in compliance with the Act.

Computing Cookies

Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.

Woodlands DIY use cookies to help you shop our website more effectively and to place online orders - we do not store personally identifiable information in our cookie data. We also use some carefully selected 3rd party suppliers to enhance your online experience and they will place cookies on your computer for use on our website too.

Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.

Please be aware that disabling cookies on your browser will reduce your ability to shop online with Woodlands DIY. We use cookies to process products in your basket and orders. Disabling your cookies may mean you cannot purchase through our website.
This would also be a common experience of reduced functionality across many websites.

To make full use of the online shopping and personalised features on Woodlands DIY, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.

Our cookies don't store sensitive information such as your name, address or payment details: they simply hold the 'key' that is associated with this information. However, if you'd prefer to restrict, block or delete cookies from Woodlands DIY, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your browser (or your mobile phone's handset manual) to learn how to change your cookie preferences.

Our business partners that may set cookies include:
  • Google
  • Response Tap
  • HotJar
  • Zendesk
  • Twitter
  • Facebook
By using the Woodlands DIY website, you are consenting to the use of cookies outlined in this privacy policy.

How Do I Opt Out of Cookies?

You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:

Find out which internet browser you use:
  • On a PC: click on 'Help' at the top of your browser window and select 'About'
  • On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)
Opting out of cookies in Internet Explorer

Internet Explorer allows you to select the level of cookie filter based on the source of the cookie and whether the source has a privacy policy.
  • Choose 'Tools'
  • Click on 'Internet Options'
  • Click the 'Privacy' tab
  • Move the slider to choose your settings
  • For more detailed privacy settings click on 'Advanced'
Opting out of cookies in Safari
  • Choose 'Preferences' from Safari menu
  • Select 'Security'
  • Cookie settings are shown
  • Choose your settings
Opting out of cookies in Google Chrome

As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
  • Click on the 'Tools' menu
  • Select 'Options'
  • Click the 'Under the Bonnet' tab
  • Find the 'Privacy' section
  • Click 'Content settings'
  • Click the 'Cookie settings' tab and choose your settings
Opting out of cookies in Mozilla Firefox

You can configure which sites can set cookies, how long to keep them for, and view and manage your existing cookies.
  • Click on 'Menu', then 'Options'
  • Select 'Privacy'
  • Select 'Cookies'
  • Choose your settings
Contacting Us

For the General Data Protection Regulation (GDPR) (EU) the data controller is Woodlands DIY, Station Yard, Station Road, Horsforth, Leeds, LS18 5NZ.

You have the right to access the information that Woodlands DIY holds about you and your right of access can be exercised in accordance with the Act. You may lodge an access request for free, but depending upon the personal information you request, we may impose a charge to recover our costs in providing you with details of the information we hold about you. We will notify you of any such change upon receiving your access request and confirm whether you wish to proceed and pay such charge.

To contact Woodlands DIY, please call us on 0113 2580240. Lines are open: Monday-Friday 8am-5pm.

Alternatively, please email us at

Or, write to us at the address below:

Woodlands DIY
Station Yard, Station Road
LS18 5NZ